Shop

Returns and Refunds

We make every effort to ensure that our bouquets are fresh, beautiful and true to our aesthetic. If however, there is an unforeseen disappointment or mishap with the flowers, please make contact within 24 hours. We will investigate the issue and proceed with replacement or refund where appropriate.

Cancellations for any order must be made 42 hours prior to delivery day. We cannot cancel any bouquet order that has already been made.

Flower Care

Upon delivery, give your flower stems a fresh cut on an angle and place in fresh water in a clean vase.

Change the vase water completely and recut the stems every few days to get the maximum life out of your blooms.

Your flowers will be happiest in a cool spot out of direct sunlight and air-conditioner’s pathways.

Flower Substitutions

In line with our seasonal flower philosophy, we use a selection of New Zealand’s best seasonal florals available the day of your order. Flower varieties may vary from our imagery but your arrangement will be similar in taste and style.

Currency & Pricing

All pricing on this website is in New Zealand Dollars and includes Goods and Services Tax (GST) of 15%.

Sustainability

Our studio has a strong environmental focus and we look to reduce waste in a number of ways:

We create flower arrangements and bouquets to order, reducing flower waste.

We aim to primarily use the best seasonal flowers and foliages grown in New Zealand, some of our local growers will cut to order which also helps in minimising flower waste and plastic packaging. We design ‘foam free’ wherever possible in our wedding work (Floral foam is a single-use plastic that is non-biodegradable and composed of toxic chemicals). It is used by many designers to create floral arrangements in particular ceremony arbour installations and the floating look table arrangements. We use a compostable alternative and foam-free design techniques.

Shipping & Delivery

Deliveries are available Monday - Friday with same day delivery available when orders are placed before 2pm. We deliver throughout the Auckland region and shipping rates are calculated at checkout.

If you require a specific time of delivery please contact us directly.

By using our delivery service, you agree to let our professional couriers use their best judgment as to whether the flowers can be safely left at a delivery address, should no one be there to receive them. We can hold no liability for those orders left at our discretion. If a requirement of the destination is that orders be received and passed over to a concierge or gated security, we can hold no liability for those orders from that point on. If re-delivery needs to occur, this cost will be at the clients expense.

Please note for non perishable shop items - vases, secateurs & candles we use NZ post which takes 1 - 2 business days, unless added on to a bouquet order.

Once an order has been delivered in accordance with the provided instructions, responsibility for the flowers passes to the recipient.

Use of Shop Bouquets for Weddings & Events

Shop bouquets and daily arrangements are designed for general gifting and are not created or conditioned for weddings or formal events.

If a Customer chooses to purchase a shop bouquet or arrangement for use as a bridal bouquet or for any event purpose, they acknowledge and accept that:

• the design, size, colour palette and flower selection will vary based on seasonal availability and daily stock;
• no specific flowers, structure, or styling will be guaranteed;
• the bouquet is not designed for extended handling, photography, or all-day use typical of weddings;
• no consultation, customisation, or event-specific preparation is included.

By proceeding with the purchase, the Customer accepts that the product may not meet expectations for a bridal or event bouquet, and agrees that Isadia is not liable for any dissatisfaction, loss, or perceived mismatch in style, quality, or suitability for such use.

Limitation of Liability

To the maximum extent permitted by law, Isadia’s liability for any loss, damage or claim arising out of or in connection with the supply of goods or services is limited to:

• the replacement of the flowers or products; or
• the refund of the amount paid for the order,

at Isadia’s discretion.

Isadia shall not be liable for any indirect, incidental or consequential loss, including (but not limited to) delay in delivery, loss of enjoyment, or third-party claims.

Indemnity

The Customer agrees to indemnify, defend and hold harmless Isadia, its owners, employees and contractors from and against any and all claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with:

• any breach of these Terms and Conditions by the Customer;
• any inaccurate or incomplete delivery information provided by the Customer;
• any act or omission of the Customer or the recipient of the order;
• any issues arising from delivery instructions provided (including authority to leave);
• any damage, loss or delay occurring after delivery has been completed in accordance with the provided instructions;
• any personal injury, allergic reaction, loss or damage resulting from contact with flowers or related materials, except to the extent caused by the negligence or wilful misconduct of Isadia.

Weddings

Payment & Deposits

To secure your booking, a non-refundable deposit of 30% of the total quoted amount is required. The remaining balance is due 14 days (2 weeks) prior to the event date, unless otherwise agreed in writing.

All payments must be made by the due date stated on the invoice.

Failure to make payment by the due date may result in the cancellation of the booking, with the deposit forfeited. If the final payment is not received by the due date, a 5% late fee per week may be applied. If payment is not received within 7 days of the event, Isadia reserves the right to cancel the booking, with the deposit forfeited.

Client Cancellations & Postponements

• Rescheduling & Postponements: Clients may reschedule or postpone their event up to 14 days before the event date. The deposit will be credited toward a future booking. However, if Isadia is unavailable for the new event date, the booking will be treated as a cancellation, and the deposit will be forfeited.
• Cancellations: Clients may cancel their booking up to 14 days before the event date. In this case, the deposit will be forfeited. If cancellation occurs within 14 days of the event date and the final invoice has been paid, a 30% refund of the total invoice paid may be issued.
• Force Majeure: If an event must be postponed due to government restrictions, natural disasters, or other force majeure events, we will make every effort to reschedule. If rescheduling is not possible, Isadia reserves the right to retain the deposit to cover costs already incurred.

High-Demand Flower Dates Surcharge

Certain times of the year experience significantly higher demand for both flowers and floral services. During these periods, growers and suppliers increase their pricing substantially, and availability of premium products can be limited. To ensure we can continue sourcing the same high-quality, beautiful flowers we’re known for - and meet demand at these peak times - a 20% surcharge will be applied to all floral orders and event bookings scheduled within the week prior and the week following the following key dates:

• Valentine’s Day (14 February)
• Mother’s Day (second Sunday in May)

This surcharge covers the increased wholesale costs, additional staffing requirements, and operational logistics during these high-demand periods.

Substitutions

We reserve the right to substitute flowers, foliage, or products if those originally specified become unavailable, or if their quality does not meet our standards. Substitutions will be made with flowers of equal or greater value, as closely aligned as possible with the agreed color palette and style.

If there are specific flowers you wish not to be substituted under any circumstances, please confirm this during your consultation.

Changes to Orders

Once a quote has been accepted and the deposit paid, items listed in the accepted quote cannot be removed from the order. However, clients may reallocate the value of removed items toward other floral designs, upgrades, or additional arrangements.

Additional items may be added at any time (subject to availability and scheduling), and will be quoted and invoiced separately. Significant changes requested within 30 days of the event date may incur additional charges or be subject to availability limitations.

Photography

We may take photographs of our floral work on-site before or during your event, and may use these images for our portfolio, website, social media, or other promotional materials.

If you share professional images with us, please email them to flowers@isadia.co.nz along with the photographer’s business name. These images may be used for promotional purposes unless otherwise agreed.

If you have any limitations or concerns regarding the use of images from your event, please inform us in writing before the event. Your privacy is respected.

Delivery, Labour & Installation

Our delivery, labour and installation fee includes time spent quoting, researching, designing, communicating with growers, travel to and sourcing florals from the markets, conditioning of flowers, creation of arrangements and installations, and any additional staff required before, during, and after the event.

A senior florist from Isadia will be on-site on the event day to oversee floral setup. During installation, our team has final discretion over floral placements and styling based on venue conditions and the overall design plan. If significant changes are requested during setup, they must be communicated before installation begins. Substantial last-minute changes may result in additional charges.

We require a minimum of two florists on-site for wedding setups to ensure efficiency and safety.

Additional hours spent on-site performing tasks not outlined in the invoice will be charged at:

• $55 per hour per staff member

Transport Charges

Transport charges will be applied separately and are calculated at the New Zealand mileage rate. This includes travel to and from the event venue, as well as any additional mileage for sourcing flowers or delivering materials.

Hire Items

Hire items from our bespoke collection must be returned within five days of the event. A returns list will be provided and should be completed and returned with the hired items in the crates provided.

Any damaged, lost, or missing hire items will incur a replacement fee billed directly to the client.

Items left at the venue that require collection will incur a minimum $100 pick-up fee, with the final pack-out fee determined based on the job scale.

Client Feedback

We take pride in the quality of our work and the experience we deliver. If you are dissatisfied with any aspect of our service or floral work, please contact us within seven days of the event. We will review the situation and take appropriate action to address your concerns.

Due to the perishable nature of flowers, photographic evidence may be required to assess any issues.

Force Majeure

Isadia is not liable for failure or delay in providing services due to circumstances beyond our control, such as adverse weather, natural disasters, pandemics, transport strikes, supplier failures, or unforeseen events.

In such cases, we will make every reasonable effort to minimise the impact and communicate suitable alternatives.

Limitation of Liability

To the maximum extent permitted by law, Isadia’s liability for any loss, damage or claim arising out of or in connection with the services provided is limited to the total amount paid by the Client for those services.

Isadia shall not be liable for any indirect, incidental or consequential loss, including (but not limited to) loss of enjoyment, reputational damage, or third-party claims.

Indemnity

The Client agrees to indemnify, defend and hold harmless Isadia, its owners, employees and contractors from and against any and all claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with:

• any breach of these Terms and Conditions by the Client;
• any inaccurate or incomplete information provided by the Client;
• any acts or omissions of the Client, their guests, venue staff, or third-party suppliers;
• any damage to, loss of, or theft of hire items, vessels, installations or styling materials provided by Isadia while in the care, custody or control of the Client or their representatives;
• any personal injury, loss or damage occurring at the event, except to the extent caused by the negligence or wilful misconduct of Isadia.

Allergies

It is the client’s responsibility to advise Isadia of any known allergies or sensitivities relevant to the event guests. We accept no responsibility for allergic reactions or sensitivities resulting from contact with flowers, foliage, or related materials.

Flower Care

Once delivered, it is the client’s responsibility to ensure proper care of all floral arrangements and installations. Care guidelines are provided upon request.

Events

Payment is required by the due date on the invoice unless otherwise agreed.

Client Cancellations & Postponements

• Rescheduling & Postponements: Clients may reschedule or postpone their event up to 14 days before the event date. However, if Isadia is unavailable for the new event date, the booking will be treated as a cancellation.
• Cancellations: Clients may cancel their booking up to 14 days before the event date. If cancellation occurs within 14 days of the event date, a cancellation fee consisting of 30% of the total invoice will be charged to the client to cover costs already incurred.
• Force Majeure: If an event must be postponed due to government restrictions, natural disasters, or other force majeure events, we will make every effort to reschedule. If rescheduling is not possible, Isadia reserves the right to retain 30% of the total invoice paid to cover costs already incurred.

Hire items / pack out

We request that all hired or loaned items from our bespoke collection are returned to Isadia within five days of the event. We will supply a returns list that we ask is filled out and returned with the items in the crates supplied on the day of the event. Any damage or loss of these items will incur a replacement fee, billed directly to the client.

All items belonging to Isadia that are left at the venue will incur a minimum $100 pick-up fee. If a pack out is required, this fee will be determined by Isadia based on the scale of the job.

High-Demand Flower Dates Surcharge

Certain times of the year experience significantly higher demand for both flowers and floral services. During these periods, growers and suppliers increase their pricing substantially, and availability of premium products can be limited. To ensure we can continue sourcing the same high-quality, beautiful flowers we’re known for - and meet demand at these peak times - a 20% surcharge will be applied to all floral orders and event bookings scheduled within the week prior and the week following the following key dates:

• Valentine’s Day (14 February)
• Mother’s Day (second Sunday in May)

This surcharge covers the increased wholesale costs, additional staffing requirements, and operational logistics during these high-demand periods.

Substitutions

We reserve the right to substitute flowers, foliage, or products if those originally specified become unavailable, or if their quality does not meet our standards. Substitutions will be made with flowers of equal or greater value, as closely aligned as possible with the agreed color palette and style.If there are specific flowers you wish not to be substituted under any circumstances, please confirm this during your consultation.

Changes to Orders

Once a quote has been accepted and the deposit paid, items listed in the accepted quote cannot be removed from the order. However, clients may reallocate the value of removed items toward other floral designs, upgrades, or additional arrangements. Additional items may be added at any time (subject to availability and scheduling), and will be quoted and invoiced separately.

Photography

We may take photographs of our floral work on-site before or during your event, and may use these images for our portfolio, website, social media, or other promotional materials.

If you share professional images with us, please email them to flowers@isadia.co.nz along with the photographer’s business name. These images may be used for promotional purposes unless otherwise agreed. If you have any limitations or concerns regarding the use of images from your event, please inform us in writing before the event. Your privacy is respected.

Delivery, Labour & Installation

A senior florist from Isadia will be on-site on the event day to oversee floral setup. Our delivery, labour and installation fee includes time spent quoting, researching, designing, communicating with growers, travel to and sourcing florals from the markets, conditioning of flowers, creation of arrangements and installations, and any additional staff required before, during, and after the event.

During event installation, our team has final discretion over floral placements and styling based on venue conditions and the overall design plan. If significant changes are requested during setup, they must be communicated before installation begins. Substantial last-minute changes may result in additional charges. We require a minimum of two florists on-site for wedding setups to ensure efficiency and safety.

Additional hours spent on-site performing tasks not outlined in the invoice will be charged at:

• $55 per hour per staff member

If the venue is not ready for set up of florals at the agreed upon time. Additional fees will be charged to cover staffing costs at $55 per hour per staff member.

Transport Charges

Transport charges will be applied separately and are calculated at the New Zealand mileage rate. This includes travel to and from the event venue, as well as any additional mileage for sourcing flowers or delivering materials.

Client Feedback

We take pride in the quality of our work and the experience we deliver. If you are dissatisfied with any aspect of our service or floral work, please contact us within seven days of the event. We will review the situation and take appropriate action to address your concerns.

Due to the perishable nature of flowers, photographic evidence may be required to assess any issues.

Allergies

It is the client’s responsibility to advise Isadia of any known allergies or sensitivities relevant to the event guests. We accept no responsibility for allergic reactions or sensitivities resulting from contact with flowers, foliage, or related materials.

Flower Care

Once delivered, it is the client’s responsibility to ensure proper care of all floral arrangements and installations. Care guidelines are provided upon request.

To the maximum extent permitted by law, Isadia’s liability for any loss, damage or claim arising out of or in connection with the services provided is limited to the total amount paid by the Client for those services.

Limitation of Liability

Isadia shall not be liable for any indirect, incidental or consequential loss, including (but not limited to) loss of enjoyment, reputational damage, or third-party claims.

Indemnity

The Client agrees to indemnify, defend and hold harmless Isadia, its owners, employees and contractors from and against any and all claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with:

• any breach of these Terms and Conditions by the Client;
• any inaccurate or incomplete information provided by the Client;
• any acts or omissions of the Client, their guests, venue staff, or third-party suppliers;
• any damage to, loss of, or theft of hire items, vessels, installations or styling materials provided by Isadia while in the care, custody or control of the Client or their representatives;
• any personal injury, loss or damage occurring at the event, except to the extent caused by the negligence or wilful misconduct of Isadia.

Interiors

These Terms & Conditions apply to all regular corporate floral services provided by Isadia, including weekly, fortnightly, monthly.

Use of Florals in Commercial & Interior Spaces

Florals supplied for interior, styling, or commercial environments are designed for aesthetic purposes and natural variation is to be expected. Due to the seasonal and perishable nature of flowers, no guarantee is made regarding exact flower varieties, colour tones, or longevity.

The Client acknowledges that florals may change in appearance over time and accepts responsibility for ensuring appropriate placement and environmental conditions (including temperature, sunlight, and handling) once installed or delivered.

Indemnity

The Client agrees to indemnify, defend and hold harmless Isadia, its owners, employees and contractors from and against any and all claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with:

• any breach of these Terms and Conditions by the Client;
• any inaccurate or incomplete information provided by the Client;
• any act or omission of the Client, their staff, contractors, or visitors within the space;
• any damage to, loss of, or theft of vessels, hire items, or styling materials provided by Isadia while on-site or in the Client’s care;
• any personal injury, allergic reaction, or property damage occurring in connection with the presence, placement, or handling of florals after delivery or installation, except to the extent caused by the negligence or wilful misconduct of Isadia.

Limitation of Liability

To the maximum extent permitted by law, Isadia’s liability for any loss, damage or claim arising out of or in connection with the supply of goods or services is limited to:

• the replacement of the florals or products; or
• the refund of the amount paid for the affected service period,

at Isadia’s discretion.

Isadia shall not be liable for any indirect, incidental or consequential loss, including (but not limited to) business interruption, loss of revenue, reputational impact, or third-party claims.

Ongoing Services & Maintenance

For recurring floral services, Isadia will provide regular deliveries and/or installations as agreed. The Client is responsible for providing safe and reasonable access to the premises at the scheduled times.

If access is not available or is delayed, Isadia reserves the right to proceed with delivery at a later time or reschedule, and additional charges may apply.

Once florals have been delivered or installed, responsibility for their care passes to the Client. Missed maintenance, unsuitable environmental conditions, or improper handling may affect the longevity and appearance of the florals, and Isadia is not liable for any resulting deterioration.

Service Agreement

By confirming your order or ongoing service, you agree to these Terms & Conditions, which outline our working relationship, payment expectations, delivery terms, and care guidelines.

Pricing & Invoicing

Pricing will be provided via a formal quote or service outline before commencing service.

Invoices are issued monthly and are payable 20th of following month.

Pricing is subject to seasonal flower availability and market pricing fluctuations. Any significant price changes will be communicated in advance.

Deliveries & Installations

Deliveries and installations will be made during agreed delivery windows.

Any access limitations or special delivery instructions must be provided ahead of time.

If we are unable to access the premises at the time of delivery, additional delivery fees may apply.

If the location is not ready for set up of florals at the agreed upon time. Additional fees will be charged to cover staffing costs at $55 per hour per staff member.

Vessels & Hire Items

All vases, vessels, or display props remain the property of Isadia unless purchased outright.

Hire items must be returned in good condition, or replacement fees will apply.

Weekly vessel swaps will occur during scheduled deliveries unless otherwise agreed.

If the client supplies the vase and any damage occurs while in the care of Isadia the client must provide details of the replacement fee.

Cancellations & Changes

Standing orders (e.g. weekly/fortnightly) can be paused or cancelled with 5 business days’ notice.

Orders cancelled within 48 hours of the scheduled delivery date will be charged at 50% of the quoted price.

Cancellations within 24 hours or on the day of delivery are chargeable at 100% of the quoted price, as flowers and labour will have been committed.

Flower Substitutions

While we always aim to deliver the agreed designs, due to seasonal and market availability, some flowers may be substituted with a similar style, value, and colour palette.

This ensures the highest quality arrangements and freshness for your delivery.

Liability & Care

Isadia is not liable for flowers once delivered and installed to the agreed location.

Photography & Social Media

Isadia reserves the right to photograph floral designs on site for marketing and portfolio purposes. We will never disclose client names or locations without permission.

Agreement Review

These Terms & Conditions may be reviewed and updated periodically. Clients will be notified of any significant changes.

Acceptance

By engaging Isadia’s corporate floral services, you confirm acceptance of these Terms & Conditions.

Isadia Elopement Collection

Designer's Choice

Our Elopement Collection is offered as a Designer's Choice service. We create each arrangement using the freshest seasonal flowers and foliage available, selecting blooms that reflect the natural beauty of the season and our signature Isadia style.

While we are happy to note colour preferences and style, we cannot guarantee specific flower varieties or exact colour matches. Images shown on our website are indicative only.

Collection

• Orders are available for collection from our Mount Eden studio during the agreed collection window.
• It is the client's responsibility to collect their flowers at the arranged time.
• If you are running late, please contact us as soon as possible. While we will do our best to accommodate delays, collection times cannot always be extended during busy periods.

Delivery

Delivery may be available by prior arrangement and is subject to availability and an additional delivery fee. Once flowers have been delivered to the nominated address, responsibility for their care transfers to the client.

Flower Care

Flowers are a natural product and should be kept in a cool location, away from direct sunlight, heaters, fireplaces and heat pumps.

For the best presentation:

• Keep bouquets in fresh water until required.
• Store buttonholes and corsages in the container provided in a refrigerator or cool space (unless otherwise instructed).
• Follow the care instructions supplied with your flowers.

We cannot guarantee the longevity of flowers once they have left our care.

Changes to Your Order

Changes to colour preferences or quantities may be accommodated if requested at least 3 weeks prior, but cannot be guaranteed once flowers have been ordered.

Any additional items requested after booking will be subject to availability and current pricing.

Cancellations

As flowers are ordered specifically for your event:

• Cancellations made more than 3 weeks before collection may receive a refund less 10% to cover any administration costs.
• Cancellations made within 3 weeks of collection will receive a 50% refund to cover flower and administration costs.
• If your elopement date changes, we will do our best to accommodate the new date, however this cannot be guaranteed and is subject to our availability.

Fresh Flower Disclaimer

Flowers are a natural, seasonal product. Variations in colour, size, shape and bloom stage are to be expected and form part of their unique beauty. These natural variations do not constitute faults or defects.

Photography

We love photographing our work and may take photographs of your flowers before collection. These images may be used across our website, social media and marketing materials unless you advise us otherwise in writing before your collection date.

Liability

Once flowers have been collected or delivered, Isadia cannot accept responsibility for damage, loss or deterioration caused by weather conditions, transportation by the client, incorrect storage or handling, or circumstances beyond our control.