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Returns and Refunds

We make every effort to ensure that our bouquets are fresh, beautiful and true to our aesthetic. If however, there is an unforeseen disappointment or mishap with the flowers, please make contact within 24 hours. We will investigate the issue and proceed with replacement or refund where appropriate.

Cancellations for any order must be made 42 hours prior to delivery day. We cannot cancel any bouquet order that has already been made.

Flower Care

Upon delivery, give your flower stems a fresh cut on an angle and place in fresh water in a clean vase.

Change the vase water completely and recut the stems every few days to get the maximum life out of your blooms.

Your flowers will be happiest in a cool spot out of direct sunlight and air-conditioner’s pathways.

Flower Substitutions

In line with our seasonal flower philosophy, we use a selection of New Zealand’s best seasonal florals available the day of your order. Flower varieties may vary from our imagery but your arrangement will be similar in taste and style.

Currency & Pricing

All pricing on this website is in New Zealand Dollars and includes Goods and Services Tax (GST) of 15%.

Sustainability

Our studio has a strong environmental focus and we look to reduce waste in a number of ways:

We create flower arrangements and bouquets to order, reducing flower waste.

We aim to primarily use the best seasonal flowers and foliages grown in New Zealand, some of our local growers will cut to order which also helps in minimising flower waste and plastic packaging. We design ‘foam free’ wherever possible in our wedding work (Floral foam is a single-use plastic that is non-biodegradable and composed of toxic chemicals). It is used by many designers to create floral arrangements in particular ceremony arbour installations and the floating look table arrangements. We use a compostable alternative and foam-free design techniques.

Shipping & Delivery

Deliveries are available Monday - Friday with same day delivery available when orders are placed before 2pm. We deliver throughout the Auckland region and shipping rates are calculated at checkout.

If you require a specific time of delivery please contact us directly.

By using our delivery service, you agree to let our professional couriers use their best judgment as to whether the flowers can be safely left at a delivery address, should no one be there to receive them. We can hold no liability for those orders left at our discretion. If a requirement of the destination is that orders be received and passed over to a concierge or gated security, we can hold no liability for those orders from that point on. If re-delivery needs to occur, this cost will be at the clients expense.

Please note for non perishable shop items - vases, secateurs & candles we use NZ post which takes 1 - 2 business days, unless added on to a bouquet order.

Weddings

Payment & Deposits

To secure your booking, a non-refundable deposit of 30% of the total quoted amount is required. The remaining balance is due 14 days (2 weeks) prior to the event date, unless otherwise agreed in writing.

All payments must be made by the due date stated on the invoice.

Failure to make payment by the due date may result in the cancellation of the booking, with the deposit forfeited. If the final payment is not received by the due date, a 5% late fee per week may be applied. If payment is not received within 7 days of the event, Isadia reserves the right to cancel the booking, with the deposit forfeited.

Client Cancellations & Postponements

• Rescheduling & Postponements: Clients may reschedule or postpone their event up to 14 days before the event date. The deposit will be credited toward a future booking. However, if Isadia is unavailable for the new event date, the booking will be treated as a cancellation, and the deposit will be forfeited.
• Cancellations: Clients may cancel their booking up to 14 days before the event date. In this case, the deposit will be forfeited. If cancellation occurs within 14 days of the event date, a 30% refund of the total invoice paid may be issued.
• Force Majeure: If an event must be postponed due to government restrictions, natural disasters, or other force majeure events, we will make every effort to reschedule. If rescheduling is not possible, Isadia reserves the right to retain the deposit to cover costs already incurred.

High-Demand Flower Dates Surcharge

Certain times of the year experience significantly higher demand for both flowers and floral services. During these periods, growers and suppliers increase their pricing substantially, and availability of premium products can be limited. To ensure we can continue sourcing the same high-quality, beautiful flowers we’re known for - and meet demand at these peak times - a 20% surcharge will be applied to all floral orders and event bookings scheduled within the week prior and the week following the following key dates:

• Valentine’s Day (14 February)
• Mother’s Day (second Sunday in May)

This surcharge covers the increased wholesale costs, additional staffing requirements, and operational logistics during these high-demand periods.

Substitutions

We reserve the right to substitute flowers, foliage, or products if those originally specified become unavailable, or if their quality does not meet our standards. Substitutions will be made with flowers of equal or greater value, as closely aligned as possible with the agreed color palette and style.

If there are specific flowers you wish not to be substituted under any circumstances, please confirm this during your consultation.

Changes to Orders

Once a quote has been accepted and the deposit paid, items listed in the accepted quote cannot be removed from the order. However, clients may reallocate the value of removed items toward other floral designs, upgrades, or additional arrangements.

Additional items may be added at any time (subject to availability and scheduling), and will be quoted and invoiced separately. Significant changes requested within 30 days of the event date may incur additional charges or be subject to availability limitations.

Photography

We may take photographs of our floral work on-site before or during your event, and may use these images for our portfolio, website, social media, or other promotional materials.

If you share professional images with us, please email them to flowers@isadia.co.nz along with the photographer’s business name. These images may be used for promotional purposes unless otherwise agreed.

If you have any limitations or concerns regarding the use of images from your event, please inform us in writing before the event. Your privacy is respected.

Delivery, Labour & Installation

Our delivery, labour and installation fee includes time spent quoting, researching, designing, communicating with growers, travel to and sourcing florals from the markets, conditioning of flowers, creation of arrangements and installations, and any additional staff required before, during, and after the event.

A senior florist from Isadia will be on-site on the event day to oversee floral setup. During installation, our team has final discretion over floral placements and styling based on venue conditions and the overall design plan. If significant changes are requested during setup, they must be communicated before installation begins. Substantial last-minute changes may result in additional charges.

We require a minimum of two florists on-site for wedding setups to ensure efficiency and safety.

Additional hours spent on-site performing tasks not outlined in the invoice will be charged at:

• $55 per hour per staff member

Transport Charges

Transport charges will be applied separately and are calculated at the New Zealand mileage rate. This includes travel to and from the event venue, as well as any additional mileage for sourcing flowers or delivering materials.

Hire Items

Hire items from our bespoke collection must be returned within five days of the event. A returns list will be provided and should be completed and returned with the hired items in the crates provided.

Any damaged, lost, or missing hire items will incur a replacement fee billed directly to the client.

Items left at the venue that require collection will incur a minimum $100 pick-up fee, with the final pack-out fee determined based on the job scale.

Client Feedback

We take pride in the quality of our work and the experience we deliver. If you are dissatisfied with any aspect of our service or floral work, please contact us within seven days of the event. We will review the situation and take appropriate action to address your concerns.

Due to the perishable nature of flowers, photographic evidence may be required to assess any issues.

Force Majeure

Isadia is not liable for failure or delay in providing services due to circumstances beyond our control, such as adverse weather, natural disasters, pandemics, transport strikes, supplier failures, or unforeseen events.

In such cases, we will make every reasonable effort to minimise the impact and communicate suitable alternatives.

Allergies

It is the client’s responsibility to advise Isadia of any known allergies or sensitivities relevant to the event guests. We accept no responsibility for allergic reactions or sensitivities resulting from contact with flowers, foliage, or related materials.

Flower Care

Once delivered, it is the client’s responsibility to ensure proper care of all floral arrangements and installations. Care guidelines are provided upon request.

Events

Payment is required by the due date on the invoice unless otherwise agreed.

Client Cancellations & Postponements

• Rescheduling & Postponements: Clients may reschedule or postpone their event up to 14 days before the event date. However, if Isadia is unavailable for the new event date, the booking will be treated as a cancellation.
• Cancellations: Clients may cancel their booking up to 14 days before the event date. If cancellation occurs within 14 days of the event date, a cancellation fee consisting of 30% of the total invoice will be charged to the client to cover costs already incurred.
• Force Majeure: If an event must be postponed due to government restrictions, natural disasters, or other force majeure events, we will make every effort to reschedule. If rescheduling is not possible, Isadia reserves the right to retain 30% of the total invoice paid to cover costs already incurred.

Hire items / pack out

We request that all hired or loaned items from our bespoke collection are returned to Isadia within five days of the event. We will supply a returns list that we ask is filled out and returned with the items in the crates supplied on the day of the event. Any damage or loss of these items will incur a replacement fee, billed directly to the client.

All items belonging to Isadia that are left at the venue will incur a minimum $100 pick-up fee. If a pack out is required, this fee will be determined by Isadia based on the scale of the job.

High-Demand Flower Dates Surcharge

Certain times of the year experience significantly higher demand for both flowers and floral services. During these periods, growers and suppliers increase their pricing substantially, and availability of premium products can be limited. To ensure we can continue sourcing the same high-quality, beautiful flowers we’re known for - and meet demand at these peak times - a 20% surcharge will be applied to all floral orders and event bookings scheduled within the week prior and the week following the following key dates:

• Valentine’s Day (14 February)
• Mother’s Day (second Sunday in May)

This surcharge covers the increased wholesale costs, additional staffing requirements, and operational logistics during these high-demand periods.

Substitutions

We reserve the right to substitute flowers, foliage, or products if those originally specified become unavailable, or if their quality does not meet our standards. Substitutions will be made with flowers of equal or greater value, as closely aligned as possible with the agreed color palette and style.If there are specific flowers you wish not to be substituted under any circumstances, please confirm this during your consultation.

Changes to Orders

Once a quote has been accepted and the deposit paid, items listed in the accepted quote cannot be removed from the order. However, clients may reallocate the value of removed items toward other floral designs, upgrades, or additional arrangements. Additional items may be added at any time (subject to availability and scheduling), and will be quoted and invoiced separately.

Photography

We may take photographs of our floral work on-site before or during your event, and may use these images for our portfolio, website, social media, or other promotional materials.

If you share professional images with us, please email them to flowers@isadia.co.nz along with the photographer’s business name. These images may be used for promotional purposes unless otherwise agreed. If you have any limitations or concerns regarding the use of images from your event, please inform us in writing before the event. Your privacy is respected.

Delivery, Labour & Installation

A senior florist from Isadia will be on-site on the event day to oversee floral setup. Our delivery, labour and installation fee includes time spent quoting, researching, designing, communicating with growers, travel to and sourcing florals from the markets, conditioning of flowers, creation of arrangements and installations, and any additional staff required before, during, and after the event.

During event installation, our team has final discretion over floral placements and styling based on venue conditions and the overall design plan. If significant changes are requested during setup, they must be communicated before installation begins. Substantial last-minute changes may result in additional charges. We require a minimum of two florists on-site for wedding setups to ensure efficiency and safety.

Additional hours spent on-site performing tasks not outlined in the invoice will be charged at:

• $55 per hour per staff member

If the venue is not ready for set up of florals at the agreed upon time. Additional fees will be charged to cover staffing costs at $55 per hour per staff member.

Transport Charges

Transport charges will be applied separately and are calculated at the New Zealand mileage rate. This includes travel to and from the event venue, as well as any additional mileage for sourcing flowers or delivering materials.

Client Feedback

We take pride in the quality of our work and the experience we deliver. If you are dissatisfied with any aspect of our service or floral work, please contact us within seven days of the event. We will review the situation and take appropriate action to address your concerns.

Due to the perishable nature of flowers, photographic evidence may be required to assess any issues.

Allergies

It is the client’s responsibility to advise Isadia of any known allergies or sensitivities relevant to the event guests. We accept no responsibility for allergic reactions or sensitivities resulting from contact with flowers, foliage, or related materials.

Flower Care

Once delivered, it is the client’s responsibility to ensure proper care of all floral arrangements and installations. Care guidelines are provided upon request.

Interiors

These Terms & Conditions apply to all regular corporate floral services provided by Isadia, including weekly, fortnightly, monthly.

Service Agreement

By confirming your order or ongoing service, you agree to these Terms & Conditions, which outline our working relationship, payment expectations, delivery terms, and care guidelines.

Pricing & Invoicing

Pricing will be provided via a formal quote or service outline before commencing service.

Invoices are issued monthly and are payable 20th of following month.

Pricing is subject to seasonal flower availability and market pricing fluctuations. Any significant price changes will be communicated in advance.

Deliveries & Installations

Deliveries and installations will be made during agreed delivery windows.

Any access limitations or special delivery instructions must be provided ahead of time.

If we are unable to access the premises at the time of delivery, additional delivery fees may apply.

If the location is not ready for set up of florals at the agreed upon time. Additional fees will be charged to cover staffing costs at $55 per hour per staff member.

Vessels & Hire Items

All vases, vessels, or display props remain the property of Isadia unless purchased outright.

Hire items must be returned in good condition, or replacement fees will apply.

Weekly vessel swaps will occur during scheduled deliveries unless otherwise agreed.

If the client supplies the vase and any damage occurs while in the care of Isadia the client must provide details of the replacement fee.

Cancellations & Changes

Standing orders (e.g. weekly/fortnightly) can be paused or cancelled with 5 business days’ notice.

Orders cancelled within 48 hours of the scheduled delivery date will be charged at 50% of the quoted price.

Cancellations within 24 hours or on the day of delivery are chargeable at 100% of the quoted price, as flowers and labour will have been committed.

Flower Substitutions

While we always aim to deliver the agreed designs, due to seasonal and market availability, some flowers may be substituted with a similar style, value, and colour palette.

This ensures the highest quality arrangements and freshness for your delivery.

Liability & Care

Isadia is not liable for flowers once delivered and installed to the agreed location.

Photography & Social Media

Isadia reserves the right to photograph floral designs on site for marketing and portfolio purposes. We will never disclose client names or locations without permission.

Agreement Review

These Terms & Conditions may be reviewed and updated periodically. Clients will be notified of any significant changes.

Acceptance

By engaging Isadia’s corporate floral services, you confirm acceptance of these Terms & Conditions.